Inside Sales

Rancho Dominguez, CA

Full Time

Mid Level

Job Summary
Develops customer service objectives to meet customer expectations for products, services, and
long-term partnerships, and assists in directing sales and business functions for their dedicated
branch and other branches.

Job Duties and Responsibilities

Manages price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.
Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.
Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.
Participates in resolving customer concerns and follows-up to ensure customer satisfaction.
Develops and manage daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.
Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.
Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.
Communicates customer sales, concerns, and requirements to Outside Sales team.
Consults with engineering and quality staff on regulation requirements or design changes.
Prices all RFQ opportunities.
Coordinates all purchased products with vendors and purchasing department.
Performs other related duties as assigned.

Knowledge Base

The Inside Sales representative must know how to operate ERP systems with a preference to Salesforce to be able to review new job bids and leads.
The Inside Sales representative must know how to operate Microsoft Software to be able to maintain consistent communication with customers.

Skills

Strong understanding of business ethics.
Ability to learn all Lamons’ and competing products.
Knowledge of competitive landscape.
Ability to learn production processes and flow of product.
Conflict resolution and problem-solving skills.
Strong verbal and written communication skills.
Basic knowledge in math conversions and measurements for product dimensions.

Education

Required: High school diploma, GED or equivalent.
Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.

Work Experience

Required: 3 years of previous Sales or Customer Service experience.
Preferred: 4 years’ experience as an Inside Sales Representative in the Petro-Chemical, PVF, Renewable, Distribution, or Manufacturing industry.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times

Salary Range

Depending on Experience: $58,000.00 - 78,846.00/annually, plus a quarterly bonus payout.

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Inside Sales

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